CUSTOMER CARE
Frequently asked questions
How do I choose a fit?
Straight offers a balanced leg; Bootcut opens gently toward the hem; Slim Taper narrows below the knee; Relaxed Straight adds room through the seat and thigh. Use the fit guide and each product’s size table.
Which sizes are available?
Each style offers waist sizes W28–W40 in two-inch increments and inseams L30, L32 and L34. Choose both before adding to your cart. Check the size table for garment measurements.
Where do you ship?
We ship to the 50 United States and Washington, DC. US territories and APO/FPO addresses are not supported.
How much is shipping?
Standard shipping is free on every order within our supported delivery area. We offer one shipping method.
When should I expect delivery?
Handling is estimated at 1–2 business days; transit after dispatch is estimated at 3–4 business days. Total delivery is approximately 4–6 business days from the handling start date, not a delivery guarantee.
What is the order cutoff?
7:00 PM at fixed UTC−06:00, Monday–Friday excluding US federal holidays. Orders at or after the cutoff, on weekends or on holidays start handling the next business day.
Can I return my jeans?
Request a return within 30 calendar days of receipt. Ordinary returns must be unworn, unwashed and in original condition with tags and original packaging. Contact support first for authorization.
Who pays return shipping?
We pay for returns caused by our error, damage, defects or wrong items. You pay for change-of-mind returns. No restocking fee applies.
When is a refund issued?
Approved refunds return to the original payment account within 10 calendar days.
What tax is added?
The checkout tax line is $0.00 under our current store configuration. This does not mean the products are legally tax-exempt.
How do payment and order confirmation work?
Review your items, delivery address and total before submitting payment. Order acceptance is confirmed by troveus; submitting a payment request alone does not confirm acceptance.
How can I contact you?
Email support@troveus.shop or call +1 (605) 222-7173. For an existing order, include your order number when available.
Need something else? Contact us.