TROVEUS / CUSTOMER CARE
Return & Refund Policy
A 30-day return window, with clear responsibilities.
Return window and condition
You may request a return within 30 calendar days of receiving your purchase. For change-of-mind returns, jeans must be unworn, unwashed, in their original condition, with tags attached and original packaging.
How to request a return
Contact support@troveus.shop with your order number and reason for return. Obtain return authorization and instructions before sending the item. Our company address is also our authorized return address: 801 Joann Rd, Pierre, SD 57501, United States.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue; photographs can help us assess the problem. We will provide instructions for resolving the issue. Ordinary change-of-mind condition requirements do not prevent us from assessing a defect, damage or wrong-item claim.
Return shipping and fees
We cover return shipping when the issue is our error, a damaged item, a defect or an incorrect item. Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee.
Refund timing
Once a refund is approved, the amount will be returned to the original payment account within 10 calendar days. Contact us if you need help identifying a refund.